Nashville summers push HVAC installers to their limit, and Music City Heating & Air spent every July running a full schedule. The catch was that after-hours demand reversed: homeowners call for AC quotes at 8pm, not 8am.
When the office closed, those calls went to voicemail, and the homeowner booked the first installer who answered.
After-hours booking
We deployed an AI appointment agent for the after-hours window:
- Answers instantly - It qualifies cooling failure, size of home, and budget, and captures the lead details.
- Books the install - It sells the next available install window directly on the calendar.
- Confirms by text - The homeowner gets an immediate confirmation and a link to reschedule.
The results
The AI captured 80 percent of after-hours leads, booked 34 installs during peak season, and locked in $41,000 in revenue that previously went to voicemail.
The hottest week of the year is when we capture the most new work, because the AI never sleeps.
