Liberty Electrical Services handles residential and light commercial work across Philadelphia, from rowhome upgrades to panel replacements. Their challenge was speed: with a small office, calls took three rings too long and quotes went out without follow-up.
Homeowners looking for a same-week panel swap were booking the contractor who picked up first, and Liberty was watching quotes go cold.
The fix
- Instant answer - An AI voice agent picks up overflow calls and books estimates through the real calendar.
- Estimate follow-up - Every quote gets a structured text sequence until it closes or the customer says no.
The results
Liberty cut phone response time by 3x, closed 22 percent of estimates through follow-up, and recovered $28,000 in revenue that was previously walking to faster competitors.
We were losing jobs to companies that simply answered the phone first. That is fixed now.
